Upon placement of an order and receipt of that order by CULTRO, customers will be sent a confirmation email. Once an order has been shipped, customers will receive an email with a tracking number. CULTRO reserves the right to cancel and refund any order, at any time, for any reason.
For any questions regarding orders, please contact firstname.lastname@example.org. We will always make our best efforts to accommodate requests for expedited processing.
We currently offer three different UPS shipping options.
UPS Ground, UPS 3 Day Select, UPS 2 Day Air
Please allow 3 business days from the time of purchase for order processing. We ship to the shipping address provided by the customer. We are not responsible for lost or missing orders due to an incorrect shipping address provided. We cannot ship to PO Boxes. Shipments returned to CULTRO as undeliverable may incur additional shipping fees to resend. Unless otherwise noted, all orders are shipped with delivery confirmation, but not signature confirmation.
Flat rate for all worldwide shipping.
RETURNS & EXCHANGES POLICY
If you are not 100% satisfied with your purchase, we will accept returns of any unworn merchandise within fourteen (14) days of the original order's arrival. Merchandise must be in unworn condition and must retain any labels attached to the garment. Merchandise must be carefully enclosed in its original packaging. We will not accept returned goods that have been worn, do not have their original packaging, or that show apparent signs of use. Please note that original shipping fees are not refundable.
RETURNS & EXCHANGES PROCESS
To make a return or exchange, please follow the steps below:
1. Send an email to with your order number and the item(s) you wish to return or exchange. We must receive this email within fourteen (14) days of original order's arrival in order to accept the return.
2. We will email you a returns & exchanges form with the necessary return shipping information. Your prepaid shipping label was included in your original package.
3. Please print and fill out the returns & exchanges form.
4. Package the items that you wish to return. Include the filled out returns & exchanges form in the package and adhere the shipping label to the outside of the package.
5. If you are making a return, a credit will appear on your credit card statement within 1-2 billing cycles of our receiving the returned merchandise and approving the return. If you are making an exchange, your exchanged merchandise will be shipped to you via ground shipping unless otherwise noted on the returns & exchanges form. Any applicable tax and shipping charges will apply.
6. Please note that $10 will be deducted from your refund if you use our prepaid shipping label.
Please send all returns & exchanges to:
CULTRO: Returns Processing
7912 5th Avenue
North Bergen, NJ
T: 917 740 6423
Please feel free to also contact us at if you have any further questions about returns and exchanges. All of the above rules will still apply, however we may be able to accommodate your unique needs better if we can be notified of your situation as soon as possible.
When you purchase something from our site, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our site, we also automatically receive your computer’s IP address in order to provide us with information that helps us learn about your browser and operating system. We may occasionally send you informative, product, and sales related emails to your address on file. If you wish to opt out of receiving these communications, please notify us at any time of your request to be removed from our communication contact list. Please send your request to email@example.com.
We respect your privacy and are committed to maintaining and using your information responsibly. We will not disclose your information to a third party unless required to do so by law. We have a strict no spam policy. We will not sell, rent, share, or distribute your email address to anyone without your express permission.